West Hampstead was made an intensification zone by the Mayor of London without consultation or community consent and has a high PTAL (public transport accessibility level) rating of 5.6 – as it is a hub for the Overground, Thameslink and Jubilee line stations that 11 million passengers use every year.
We have waited more than 10+ years to get step-free access in our tube station. Every single community group, local ward councillor, the Labour party, the NDF and many users of the tube have petitioned TFL to prioritise West Hampstead for a lift.
A survey has been done and a lift could technically be put on the left side (where the gents loo is).The congestion, overcrowding and difficulty accessing the Jubilee platforms has become critical YET
The Mayor of London has recently released several million pounds to finance improvements in a list of 30 selected stations around London. Including Colindale??? West Hampstead is NOT on that list on the grounds that it would be too expensive to install a lift and take up too much of the funding.
The force of numbers can really help here. Contact Transport for London, your local councillors, NOW.
Details below -interesting that despite their claimed customer service commitment to a high standard of service – they don’t provide an email address on the website and they charge for telephone calls.
Contact Transport for London – open 24 hours a day, 7 days a week.
0343 222 1234 — Charges apply
0800 112 3456
Send a letter to:
TfL Customer Service
14 Pier Walk
London SE10 0ES
Our customer service commitment – When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise. We may also ask you to take part in a confidential survey, and we’ll use your feedback to improve our service.
A member who contacted TFL to express her opinion about the lack of a lift in West Hampstead underground received the following reply:
Thank you for your feedback form of 6 January 2018 about lifts at West Hampstead station.
I’m sorry you were unhappy that West Hampstead is not included in our step free improvement plan and I certainly understand your concerns with regards to the need for a lift at this station.
Unfortunately there are a number of factors that prevent us from installing a lift at certain stations. There may be engineering problems which make the installation of a lift impossible, or the financial cost which can sometimes amount to more than £1m per station. Our current £200m step-free improvement plan is taking our number of step-free stations to over 100 and also includes some of our busiest stations such as Victoria, however, at this moment in time there are no immediate plans for a lift at West Hampstead.
I will, however, pass your objections on to our accessibility team and the Area Manager responsible for the station so they can take your comments into account. Should I hear of any updates from them I will keep you updated.
Thanks again for contacting us. If there is anything else we can help you with, please reply to this email. Alternatively, you can call us on 0343 222 1234 and we’ll be happy to help you.
Customer Service Adviser
Transport for London Customer Services
Everyone Write to adam Tuckett at Customerservice@tfl.gov.uk so he can ‘take your comments’ into account’.